Releasing to a small number of Australian organisations
Answer a short set of guided prompts after a visit — out loud, or by typing. You stay the author of every line.
One prompt, start to finish
This is a real prompt, a real spoken answer and the note the app actually drafts from it. The words that survive the trip are marked as they land.
Three steps. That’s the whole loop.
Not a blank page and not a form to fill in. A short sequence of prompts that adapts to the kind of interaction you just had — each one answerable out loud in a sentence or two.
Who was there, when it happened, what you saw, what you did, what you agreed next. Speak your answer or type it — the mic is optional, never required. Sitting in the car afterwards is exactly the right time.
Your answers become a clean, structured, strengths‑based note. Drafted on Australian‑resident AI — Gemini in Sydney or GPT‑4o in Azure Australia East. Nothing is sent overseas to write your note.
Read it, change anything you want, save it. Share it or copy it into your own system. You sign off on every line — and the accountability stays where it belongs.
The app tidies.
It does not think.If you say “the house was dirty,” that is what comes out — cleaned up, well‑formatted, and still a judgement. It will not turn a verdict into an observation, and it will not tell you that you gave one. That call is yours, every time.
CaseFlow Note practice training — Making quality records
The case for speaking it
A note written eight minutes after a visit and a note reconstructed at nine at night are not the same note. The second one is missing the carer’s exact phrase, the order things happened in, the moment the kid looked away.
Speaking is simply the fastest way to get it down while you still have it. Not because voice is magic — because it removes the twenty minutes between you and a keyboard.
9:40pm, kitchen table
“Home visit conducted. Mother presented as dysregulated and engagement was suboptimal. Home environment unkempt. Concerns remain regarding capacity. Will continue to monitor.”
Five judgements. Nothing anyone can check, and nothing to measure change against in six weeks.
8 minutes later, in the car
“Kai attended school four days out of five this fortnight. His mother reported setting two alarms to support the morning routine. Kai showed the worker a reading chart on the fridge.”
Specific enough that another worker could check it — and compare against it later.
What the evidence actually says
It is most of the week. These are the numbers from the published research — not our estimates, and not our customers’.
59%
What children’s social workers in England reported spending on case‑related paperwork. MacAlister’s final report called it “a staggering misuse of the greatest asset the children’s social care system has — its social workers.”
MacAlister, J. (2022). Independent Review of Children’s Social Care: Final Report. England. Read the report
37%
A longitudinal time‑and‑motion study of Australian community aged care case managers found documentation rising from 29.4% to 37.0% of office time across the study period — driven largely by time spent recording information.
Prgomet, M., Walter, S., Jorgensen, M., Georgiou, A. & Westbrook, J. (2020). Australian Health Review 44(6), 853–861. View the study
51.9%38.8%
Measured across 263 clinicians in six US health systems, before and after introducing ambient AI scribes. Across the literature, the wellbeing effect is consistently more robust than the time‑saving effect.
Use of Ambient AI Scribes to Reduce Administrative Burden and Professional Burnout (2025). Quality improvement study, six US health systems. View the study
One flow, six shapes
A home visit, a phone call, a supervised contact and a knock at a door nobody answered aren’t the same conversation — so they shouldn’t be the same set of questions.
Plus a general case note for anything that doesn’t fit a tile — and organisations can rename, reorder or hide any of the six to match how their own teams talk.
Built for procurement review
Written for the person in your organisation whose job is to ask the hard questions before anything gets signed.
Notes, transcripts and AI drafting stay in Australia —
Supabase ap-southeast-2 in Sydney, with drafting on
Vertex AI australia-southeast1 or Azure OpenAI
Australia East. Crash reporting and email delivery use named
overseas providers that never receive client content.
A practitioner’s own wellbeing check‑ins are encrypted client‑side with AES‑256‑GCM under a key only that user holds, and the database blocks every other role from even selecting the column. Your supervisor cannot read them. Neither can we.
Every state change is hash‑chained with SHA‑256 — each row carries the hash of the one before it, so an altered or deleted entry breaks the chain and shows up. We can prove the timeline, and so can you.
Voice audio is transcribed and the buffer is discarded immediately — there is no audio file, on the phone or on our servers, for anyone to subpoena, leak or lose. The deletion is itself an audited event.
Built to the Australian Privacy Principles — APP 11 and APP 12 mapped, documented, and available for review. Request the compliance brief
A note on what CaseFlow Note isn’t
CaseFlow Note is built with cultural humility. It is a tool designed to support communities in their pursuit of self‑determination — shaped by genuine relationships with ACCO partners and a real understanding of the contexts they work in. It is not an ACCO product, and it is not built from a position of cultural authority.
Kinship terms in the app — mother, father, aunty, uncle, elder, extended kin — are preserved verbatim in every generated note. Cultural framing decisions sit with the practitioners and organisations using the tool, not with us.
Establishing a paid sector advisory panel, and publishing the governance structure that goes with it, is committed work on our roadmap ahead of ACCO deployments.
Simple, honest pricing
Annual licences, priced per seat. No monthly plans, no free trial, no surprise add‑ons. Everything is set up and paid for on the web — the app itself is sign‑in only.
Individual
$18/user / month
$216 per year, billed annually · GST inclusive
One seat, from the day you subscribe. Right for a solo practitioner, or a first proper look before it goes to the wider team.
Organisation licence
$15/user / month, from 50 seats
Banded by team size, billed annually · GST inclusive
The more seats, the lower the per‑seat rate. Admin invites, supervisor review, shared prompt templates and org‑wide settings included at every band.
| Seats | Per user / month | Per user / year |
|---|---|---|
| 1–9 | $18 | $216 |
| 10–49 | $16 | $192 |
| 50–99 | $15 | $180 |
| 100+ | Tailored — talk to us | |
All prices in AUD and GST inclusive, billed annually. No monthly plans and no free trial — pilot organisations are onboarded with us directly, with training and setup in the room.
First release · limited places
We’re releasing CaseFlow Note to a small number of Australian organisations first, and working alongside each of them — training, setup and login done together in the room, not emailed over and left with you.
A real person reads every message —
[email protected]
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